Public-form rule: please do not submit medical records, diagnoses, lab values, genetic findings, detailed symptoms, medication lists or other sensitive health information through the public website form.
1. Scope
This Privacy Policy explains how Veraxon collects, uses and protects information submitted through this website and related preliminary inquiry workflows. It does not replace any separate privacy notice, consent, data processing agreement, clinical intake agreement or medical record policy that may apply if you later enter a secure intake or clinical pathway.
2. Information we collect through the public website
The public inquiry form is designed to collect limited, non-sensitive information only, such as:
- first name;
- email address;
- country or region;
- US-residency status for pathway routing;
- age range;
- general, non-sensitive description of what you are trying to organize or understand;
- general data categories you may already have, such as “recent labs,” “WGS,” “wearable data,” or “CGM,” without uploading the actual records.
We may also collect basic technical data related to website operation, such as browser type, device information, approximate region, pages viewed, form submission status and security logs.
3. Sensitive health information
The public website is not intended to collect medical records, protected health information, genetic files, lab reports, imaging, detailed symptoms, diagnoses or medication lists. If you accidentally submit sensitive health information through the public form, we may delete it, decline to process it through that channel, or ask you to use a secure, consent-based workflow if appropriate.
4. How we use information
We use information submitted through the public website to:
- review whether your inquiry appears suitable for a Veraxon pathway;
- respond to your request;
- route inquiries by region and applicable law;
- operate, secure and improve the website;
- maintain basic records of consent and contact;
- comply with legal, regulatory or security obligations.
5. AI-assisted systems
Veraxon may use AI-assisted tools to support organization, summarization, workflow routing, literature mapping and operational triage. AI does not make medical decisions and does not replace clinician judgment. Sensitive medical records, if accepted later, are handled only through secure, consent-based workflows and applicable agreements.
6. Sharing information
We may share limited information with service providers that help operate the website, secure communications, process forms, manage inquiries or provide technical infrastructure. If you later enter a secure intake or clinical pathway, information may be shared with appropriately licensed clinicians, partner medical organizations, laboratories or operational vendors only as permitted by consent, agreement and applicable law.
We may also disclose information if required to comply with law, protect rights, prevent misuse, investigate security incidents or respond to lawful requests.
7. International data handling
Veraxon receives inquiries from multiple regions. Information may be processed in countries other than your country of residence. Where required, additional consent, contractual terms or jurisdiction-specific notices may apply before any sensitive data is collected or transferred.
8. HIPAA, GDPR and other privacy laws
The public website form is a preliminary inquiry channel and is not intended to function as a medical record system. Depending on the entity, service, jurisdiction and relationship involved, laws such as HIPAA, GDPR, UK GDPR, state privacy laws or other data-protection regimes may apply. If a later workflow requires handling regulated health data, Veraxon will use separate consent, secure intake and contractual controls as appropriate.
9. Retention
We retain inquiry information only as long as reasonably necessary for review, response, recordkeeping, legal compliance and security. Sensitive information submitted through the wrong channel may be deleted or moved only through an appropriate secure process.
10. Security
We use administrative, technical and organizational safeguards designed to protect information. No website, email system or internet transmission is completely secure. Do not submit urgent, sensitive or detailed medical information through the public form.
11. Your choices
You may request that we stop contacting you, update your contact information, or delete preliminary inquiry information where legally and operationally feasible. Some information may be retained if required for legal, security, fraud-prevention or recordkeeping purposes.
12. Children
This website is intended for adults. Do not submit information about minors through the public inquiry form.
13. Contact
For privacy requests, contact: privacy@veraxon.ai.
14. Changes
We may update this Privacy Policy from time to time. The effective date above indicates the latest version.